How will I receive test certificates?
Test certificates and reports are signed and certified in PDF format and emailed to the recipients you nominate when approved for release. Print copies are available by request.
Is MTT ISO certified?
MTT is accredited to BS EN ISO/IEC 17025, General requirements for the competence of testing and calibration laboratories and operates a quality management system in accordance with the requirements of ISO 9001.
How can I review MTT's accreditation?
Documentation is available here
and via the UKAS website
. Clients are welcome to review copies of calibration certificates and visit the laboratory to review standard operating procedures, by appointment.
Do you offer a free collection service?
Yes. Free collection is available for UK business orders in most cases. We operate our own local pickup service for businesses within 50 miles of the laboratory.
What payment terms do you offer?
First-time customers will need to to pay for their first order with a credit card, cheque, or PayPal, unless credit terms have been pre-approved. We offer terms of net 30 days from the date of invoice to credit account customers. You must provide a named contact responsible for paying invoices. You must pay your invoice and remit within 30 days to avoid interruption to testing services or changes to your credit or payment terms. All customers wishing to establish a credit account should email firstname.lastname@example.org.
What information do I need to provide in order to receive a quote?
Please provide as much information as possible about your requirement so that we can identify and recommend the services you need.
What paperwork do you require to place the order?
You must provide a completed purchase order form, or use our MTT order form. To help us to process your order in a timely manner, please include the following information:
- The date of the order and the requested turnaround e.g. standard, next day, same day
- Your order number or internal reference for the order
- The full registered business name and trading address of the company or person placing the order
- An itemised list of the samples supplied as part of the order, clearly identified by cast number, internal reference, or dimensions
- The specification(s) or figures against which the tests will be conducted, if known
- The details of the tests required, including any special instructions or supporting technical data, clearly summarised
- The signature of a named individual who is authorised to issue purchase orders on behalf of your company
How soon can I expect test results?
In most cases, you can expect results within 3 to 5 working days from our acceptance of your order. This can vary slightly depending on the number of samples within your order and the complexity of preparation and/or your test or certification requirements. Failure investigations may take considerably longer. Urgent orders are usually prioritised at no extra cost, but during busy periods this may not be possible. If you need a quick turnaround, you must use an expedited service at additional cost.
How should I submit expedited orders?
Please provide a signed purchase order detailing your requirements with your expedited preference clearly indicated. Your sample(s) needs to arrive at the laboratory before 10am Monday to Friday to be processed for an expedited service.
What size must the sample be for Optical Emission Spectroscopy?
Ideally the sample should be at least 5mm square to prevent leaking of light and gas from the aperture during excitation and to prevent the sample from melting.
How much weight do I need for Inductively Coupled Plasma Optical Emission Spectroscopy (ICP) analysis?
The required weight will depend on the sample and material being tested. Generally, we would like to have at least 5 grams of material for analysis. Whenever possible, more material is better, to have extra available for a re-test if your sample is found to be out of specification, or for re-sampling if a problem is encountered by the technician during sample preparation.
Why did you nominate a material specification?
A specification will usually be assigned to your sample by our technician if you do not supply a copy of the specification or specify one in your purchase order form. There are thousands of specifications and usually more than one specification for each material type.